Return Policy



Dear Customers,

Excellent service, reliability, transparency and of course uncompromised quality are core values ​​and principles of our work. It is important to us to introduce you, as consumers, to the rights you deserve to enjoy as part of our return policy, here at HOOPS.


Returning the product will be allowed within 30 days of purchase, along with the original packaging and the product being unused without any flaws.


You can cancel a purchase within 14 days of receiving your product.

Cancellation can only be sent by a written notice and / or fax and / or page "Contact" directly to the site, and the terms of the product and the company's offices in this time frame.


Consumers are charged a cancellation fee of 5% of the product price or 100 ₪ - whichever is lower, which will be deducted from the refund. In case the transaction had a credit card fee, that fee will be added in addition to clearing accordance with the law.


A refund will be made by the Company within maximum 7 business days of canceling the transaction and the return of the product. A refund will be done in the same manner in which you made the payment, as prescribed in the regulations.


The return of the product to HOOPS offices is the responsibility of the consumer, along with the original purchase invoice.


It is agreed upon that the buyer will return the product in its original packaging after it being unused, complete and without damage and / or damage and / or defect of any kind whatsoever.


Products cannot be returned disassembled or have been used infringing the product’s regulations.


A product that is purchased through this website will only be returned to the company's offices.

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