FAQ

 

First of all, your satisfaction is important to us. For this reason, we do everything in our capability in order to make your shopping experience the most comfortable and pleasant.

 

At your service is our customer service. You are welcome to contact us 24/7 with any question, and we will get back to you by phone within 24 hours, in accoradance to our office hours.

 

Presented here are some frequently asked questions to provide you with a clear and comprehensive picture about how to use this site:

01

Are my personal details and payment information is secure?  

 

Absolutely yes, in accordance with all rules of security required by the credit card companies. The website is secured by a 256 Bit SSL security system that encrypts your personal information. Encryption occurs once the information is entered into the system and remains so until contact with the parties confirming the transaction. Following the transaction, any information entered, will be deleted.

02

How does the transaction work?

 

The transaction is done through an external security clearing systems and all contracts with the credit card companies are signed under the veil of strict security and privacy rules. HOOPS website collaborates with PayPal clearing company which is reliable, secure and familiar. In addition, we worked hard to make the purchasing experience quick and easy to operate, so you can enjoy the process of a convenient purchase.

03

How do I receive the product I ordered?

 

After the purchase, the product is sent to you by Israel Post Services. In addition, a conformation e-mail will be sent to your address with serial code to track your shipment.

04

How soon will I receive my shipment after I ordered?
 
Deliveries are free. Free Shipping is sent by registered mail to the customer. The time commitment is up to 10 business days inside Israel and up to 15 business days to overseas, but in most cases the product arrives before that. If and when you choose the *Express Mail service, by an emissary from Israel Post directly to your door, shipping will arrive within one business day from shipping the package. *Available only in Israel.

05

Can I pay cash?
 
No, payment on the site is solely credit. Yet, there are many selling spots all around the country where you can pay in cash.

06

Do HOOPS watches come with a warranty?

 

Yes indeed, there is warranty on all watches, see page "warranty".

07

In case the watch needs to be repaired, who fixes it?

 

All repairs, those under warranty and those not, are performed in our service laboratory. You can send us the watch through the page "Contact Us". Repairing can take up to 14 business days in Israel and 28 business days for worldwide address, but in most cases you will receive your watch long before that.

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